Service Level Agreement (SLA)

Effective Date: December 1, 2025

1. General Overview

This Service Level Agreement ("SLA") describes the support policies for TicketGram. As a free application, TicketGram is provided "as is", but we are committed to providing reliable support to our users.

2. Support Hours

Our support team is available during the following hours:

• Monday - Friday
• 09:00 AM - 06:00 PM (GMT+5)

3. Response Times

We strive to adhere to the following response times:

• Critical Issues (App downtime, security): Within 24 hours.
• General Inquiries (Features, setup help): Within 48 hours.

4. Contact Channels

All support requests should be submitted via email. We do not offer phone support at this time.